Workflow Management: Understanding Your Order Status

If you haven’t had a chance to check out our cool online design and order management tools, we recommend you sign up for a free account and try them out!  In addition to the obvious benefits such as streamlined order processing and access to our lowest available pricing, our online tools allow you to view the status of any order, live and in real time!  Quickly and easily view all of your orders, and instantly see where they stand in the production process.  This quick reference article is designed to break down the order status list, so you know exactly what each status means!

To view your orders, log into your account and click the “Manage Orders” button on the top control bar – once you see the list of orders, you can filter by order status, or view all orders with a balance, and more.

Below is a description of each order status, as well as what you can expect during each stage:

  1.  - When an order is initially created, the status is set to “Waiting for Deposit” until the minimum deposit amount of 50% has been reached.  Prior to receiving the 50% minimum deposit, the order will still technically be a “Quote” and we will not take any action to complete the order.  If you are on a time frame or schedule of some sort, you should definitely place your minimum deposit as soon as possible to reserve your place in the production queue; all orders are printed on a “first come first serve” basis, depending on when the order actually changes from “Waiting for Deposit” to “New Order”.  While an order is in this state, the “Complete By” date is merely an estimate of when the order would be completed if the minimum deposit amount were reached today.
  2.  - After the minimum deposit amount of 50% has been reached, your order will automatically be changed to a “New Order”.  At this stage, we are alerted by our system that there is a new order in need of our attention, and our dedicated team of experts will begin the manufacturing process.  At this point, the order has been officially reserved in the production schedule and the “Complete By” date should be accurate, based on our average production workload (keep in mind that our workload will vary throughout the year, so orders may sometimes take more or less time to complete).
  3.  - Once our team has pulled up your order and either printed a work order, downloaded the artwork or taken some other steps toward preparing the order for production, the status will automatically be changed to “In Progress”.  This should indicate to you that your order has not only been brought to our attention, but that we are also already working on getting everything ready!  Don’t worry, our system monitors everything that we do, so it will automatically change to “In Progress” when it detects action on our part, toward your order.  While in this stage, we are ordering your blank garments, processing your artwork files and of course, printing your beautiful custom garments in stunning fashion.
  4.  - When your order has been completed by the production team, they will hand it over for quality control and inspection; it everything passes, the status of the order will be changed to “Completed” and you will receive an automatic e-mail notification that your order is ready to go!  If there is still a balance on your order, you will be notified of the remaining balance and you must clear the balance before your order can be released for pickup or shipping.  If your order is paid in full, it will be released for immediate pickup, or transferred to our shipping department to be sent out (depending on which option you selected when you created the order).
  5.  or  - After you have picked up your completed order, or after your order has been shipped out from our shop, you will be automatically notified via e-mail and the status will reflect how the order left our shop (either “Picked Up” or “Shipped”).  If your order was shipped out, it always pays to check the order in the system because we might have uploaded a tracking number for you!

This simple key will help you identify not only where your order is in the production process, but also if there is any action required on your part before your order can move forward (for instance, if the status is “Waiting for Deposit” and has not yet been initiated as a new order, or if the order is “Completed” but there is a balance on the order preventing it from being released).  Of course, if you have any questions you can always call and one of our professional staff would be more than happy to assist you.

Leave a Reply